Connect with us


12 Takeaways From Their Annual Experiences



Marriott Worldwide is the world’s largest hotelier, however Hilton Worldwide is an in depth rival. The next are noteworthy particulars from the newest annual 10-Okay filings for Marriott and Hilton.

1. A rivalry in signing up loyalty members.

As of year-end 2023, this was the state of the race on loyalty program membership:

  • Hilton had 180 million members in its loyalty program, a 19% year-over-year enhance.
  • Marriott had 196 million members in its loyalty program, a ten.7% achieve.

Hilton grew its program extra rapidly, although from a comparatively smaller base. If the businesses retain their one-year development fee within the coming yr, Hilton could overtake Marriott in loyalty member rely after they report figures in early to mid-2025.

2. Marriott’s loyalty program generated a far increased complete quantity of rewards for members than Hilton’s did.

As of the tip of 2023, Marriott’s program generated a a lot increased quantity of rewards owed to loyalty members than Hilton’s had. Its program is just greater and extra closely used.


Resort loyalty packages are complicated. Resort house owners pay into in a fund after they obtain paying company. They take cash out after they serve company redeeming rewards. Each Marriott and Hilton guarantee hoteliers put aside sufficient cash to cowl all of the rewards promised to company. These confirmed up as liabilities on the 10-Ks.

Marriott has a short-term legal responsibility of $3.33 billion for its visitor loyalty program and an extra long-term legal responsibility of $3.67 billion. These numbers are a proxy for a way a lot its company have successfully earned within the firm’s loyalty program.

In distinction, Hilton had a short-term legal responsibility of solely $1.2 billion for its visitor loyalty program and a long-term legal responsibility of solely $1.53 billion.


3. Marriott and Hilton are notably extra worthwhile now than six years in the past.

There are alternative ways to measure revenue, however let’s take a look at adjusted EBITDA.

In 2017, Marriott produced adjusted EBITDA that amounted to 62% of its web income after reimbursements to resort house owners.

In 2023, its comparable adjusted EBITDA margin was 72.9% — an roughly 11 share level achieve.


In 2017, Hilton’s full-year adjusted EBITDA was $1.965 billion, or a 56% margin.

In 2023, Hilton’s adjusted EBITDA was $3.089 billion, or 69% — an roughly 13 share level achieve.

4. Marriott’s trip rental enterprise stays small.

Marriott’s Houses and Villas enterprise generates such a small quantity of income and earnings that Marriott didn’t have to materially report it in its 10-Okay. Airbnb needn’t really feel threatened.


Nevertheless it did have this to say:

“We encounter sturdy competitors within the short-term lodging market from giant nationwide and worldwide chains that function inns or franchise their manufacturers, unaffiliated inns, and on-line platforms, together with Airbnb and Vrbo, that enable vacationers to guide short-term leases of houses and residences as a substitute for resort rooms,” the Marriott 10-Okay stated.

Hilton has prevented the choice lodging section.


5. Hilton touts its range and inclusion targets.

Hilton stated that, as of year-end, its workforce worldwide that it immediately employs or manages by means of third events was 43% ladies. Its company management was roughly 42% ladies and its resort management was 24% ladies.

Its U.S. company management was “roughly 20% ethnically various” and its U.S. resort management was “roughly 29% ethnically various.”

Marriott didn’t provide comparable knowledge in its 10-Okay.


6. Hilton has a comparatively increased debt load than Marriott.

An organization’s debt burden could be measured in several methods. A technique is as a share of property.

Hilton’s year-end long-term debt amounted to $9.15 billion, or 59% of its complete property.

Marriott’s long-term debt amounted to 46% of its complete property.


Credit score businesses estimate that Marriott has a considerably higher means to repay its money owed. Hilton, has a BB+ credit standing from S&P World Scores, whereas Marriott has a one-tier increased credit standing of BBB. That is consistent with the view of different credit score businesses.

7. Hilton and Marriott are much less world than they prefer to suggest of their advertising.

Hilton generated $7.98 billion in income from the U.S. final yr, or 78% of its complete income.

Marriott equally generated 78% of its complete income from the U.S. final yr.


The businesses would level out that the U.S. has among the highest room charges on the earth and one of many strongest currencies, distorting the image. Roughly 70% of Hilton’s room rely is within the U.S., and roughly 67% of Marriott’s is within the U.S.

8. Marriott took some share from impartial hoteliers.

Marriott stated that as of year-end 2017, about 71% of U.S. resort rooms had been affiliated with nationwide manufacturers. It additionally estimated it had an roughly 15% share of the U.S. resort market as measured by room rely.

On the finish of 2023, it estimated that the share of U.S. resort rooms affiliated with a nationwide model had elevated by one share level. And it estimated that its share of the U.S. resort market rose by 1 share level, to a 16% share.


Hilton didn’t present comparable figures.

9. Marriott’s overhaul of the Sheraton model has underperformed.

Marriott in 2018 launched an overhaul of Sheraton, a model it acquired as a part of its Starwood merger that closed in 2016. Marriott coaxed house owners to commit $500 million to put money into renovations based mostly on its blueprints for a modernized appear and feel.

However did the work produce outcomes?


In 2017, earlier than the renovation, Sheraton’s North American income per obtainable room was $116. In 2023, Sheraton’s North American income per obtainable room was $118.69. Given U.S. inflation of about 22% over that point, that’s unimpressive.

As of December 31, the corporate had 436 Sheratons worldwide. The proprietor of the Sheraton Grand Chicago has acted on a lawsuit that has primarily required Marriott to purchase it from Tishman Realty at a complete price of $500 million this yr, executives stated on Tuesday. That’s not excellent for an organization like Marriott with an asset-light resort possession mannequin.

Sheraton remains to be a reputation with model fairness. Final yr, Marriott launched a select-service model in Europe referred to as 4 Factors Categorical by Sheraton. Clearly, it believes the Sheraton identify helps appeal to company. The jury remains to be out on the general, all-in profit to Marriott of its Sheraton acquisition.


10. Marriott gave particulars on its Metropolis Motels acquisition.

When Marriott acquired the Metropolis Categorical model portfolio from Hoteles Metropolis Categorical in Mexico, it stated the acquisition value was $100 million.

However the 10-Okay gave a bit extra colour. The portfolio of 149 properties situated in Mexico, Costa Rica, Colombia, and Chile price roughly $85 million, whereas the franchise contract property, sometimes on 20-year phrases, had been price $21 million. The ultimate money outflow was $101 million.

In 2022, Marriott’s resort franchising preparations concerned charging royalties of two% to three% for meals and beverage revenues for sure full-service manufacturers. Final yr, it raised that vary to “as much as 4%.”


Marriott president and CEO Anthony Capuano informed Skift final month that certainly one of his priorities helps house owners enhance the eating places and bars on the group’s luxurious inns as a result of company and locals more and more make reservations based mostly on the popularity of a resort’s bars and eating places. Marriott created a check kitchen at its headquarters and has consultants at its main manufacturers offering steerage on learn how to enhance the choices.

12. Hilton specified its local weather targets.

Hilton included 800 phrases on its local weather plan in its 10-Okay. It described how, in 2022, it had set verified science-based targets to chop its carbon emissions depth of its managed resort portfolio by 75% and of its franchised resort portfolio by 56%, with 2008 as its baseline, to assist it keep consistent with targets for 2030.

Marriott merely stated: “Our local weather motion efforts embrace committing to set a near-term science-based emissions discount goal and a long-term science-based goal to achieve net-zero worth chain greenhouse fuel emissions by no later than 2050. In September 2023, we submitted our emissions discount targets to the Science Primarily based Targets initiative and are awaiting validation of the targets, which we count on later in 2024.”


Lodging Sector Inventory Index Efficiency 12 months-to-Date

What am I ? The efficiency of inns and short-term rental sector shares throughout the ST200. The index consists of firms publicly traded throughout world markets, together with worldwide and regional resort manufacturers, resort REITs, resort administration firms, various lodging, and timeshares.

The Skift Journey 200 (ST200) combines the monetary efficiency of almost 200 journey firms price greater than a trillion {dollars} right into a single quantity. See extra inns and short-term rental monetary sector efficiency.


Learn the complete methodology behind the Skift Journey 200.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *