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DGCA Points New SOP to Sort out Flight Delays Amidst Fog

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In response to mounting criticism surrounding flight delays and cancellations as a result of persistent fog situations on the Delhi airport, the Directorate Basic of Civil Aviation (DGCA) unveiled a set of normal working procedures (SOPs) on Monday.

The transfer comes as a proactive measure to deal with the challenges posed by adversarial climate situations through the prevalent fog season.

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Key Level Of DGCA SOP

DGCA India

1. Actual-time Updates Mandated for Airways

The first directive from the DGCA focuses on making certain that airways furnish exact, real-time updates on flight delays attributable to fog. Emphasizing transparency, the aviation regulator mandates that this info be readily accessible on the airline’s web site. Moreover, passengers are to be promptly knowledgeable by means of a number of channels, together with SMS, WhatsApp, and e-mail.

2. Empowered Workers, Knowledgeable Passengers

Recognizing the pivotal function of airline workers in passenger communication, the DGCA underscores the significance of efficient coaching. Airport personnel are anticipated to speak appropriately with passengers, offering clear and well timed details about any ongoing flight delays.

3. Cancellations Made Simple

To reduce airport congestion and passenger frustration, DGCA allowed airways to proactively cancel flights anticipated to be delayed past a 3-hour threshold as a result of adversarial climate situations. This measure goals to alleviate congestion on the airport and decrease passenger inconvenience.

Additionally Learn: Air India Introduces ‘FogCare’ Initiative to Reduce Disruption Prompted By Fog

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4. Implementation of Civil Aviation Requirement (CAR)

The DGCA reaffirms its dedication to safeguarding air travellers by means of the implementation of the Civil Aviation Requirement (CAR). The CAR ensures that passengers are adequately protected in instances of denied boardings, flight cancellations, and delays occurring with out correct discover. Airways are mandated to publish the reference of the CAR on flight tickets.

5. Social Media Erupts, Motion Follows

Amidst a flurry of passenger complaints on social media, the DGCA’s motion indicators its dedication to enhancing the Delhi airport expertise throughout foggy durations.

6. Aviation Minister Assures Motion

Civil Aviation Minister Jyotiraditya Scindia acknowledges the challenges and assures passengers that every one stakeholders are working tirelessly to reduce the influence of fog on flights.

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7. Security First, All the time

Even with superior infrastructure like CAT III runways, security stays paramount. As Scindia emphasised, momentary shutdowns in excessive fog situations are inevitable and prioritize passenger well-being.

Additionally Learn: Navigating the Fog: Your Information to Flight Disruptions and Passenger Rights

Flying by means of Delhi this winter?

Over the previous 48 hours, Indira Gandhi Worldwide Airport in Delhi has confronted substantial disruptions, witnessing nearly 600 flight delays and 76 cancellations. The difficult situations, characterised by dense fog and restricted visibility, have triggered a ripple impact, impacting airports all through the nation.

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Keep in mind, whereas delays are to be anticipated, improved communication, proactive cancellations, and passenger safety measures ought to make your journey smoother. Keep in mind to test your airline’s web site and social media updates for the most recent info, and be ready for potential changes to your journey plans.


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