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Flight Delays: Virtually 5 Lakhs Passengers Affected in January 2024, Reveals DGCA Information

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In January 2024, the Indian aviation sector witnessed vital turbulence as delayed flights and passenger grievances plagued the trade, in line with the newest information launched by the Directorate Common of Civil Aviation (DGCA).

Delayed Flights and Passenger Disruptions

A staggering 4.82 lakh passengers skilled delays exceeding two hours in the course of the month, amounting to a hefty expense of Rs 3.69 crore incurred by airways to accommodate affected travellers.

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This comes amidst a 4.69% progress in home passenger visitors, reaching 1.31 crore in comparison with January final 12 months.

Flight Disruptions and Compensation

Along with delays, 1,374 passengers have been denied boarding, resulting in A further Rs. 1.28 crore (roughly USD 16,000) was spent on various flights, lodging,  refreshments, and meals for passengers denied boarding (1,374 in complete).

Furthermore, Flight cancellations impacted one other 68,362 passengers, resulting in refunds and re-bookings value Rs. 1.43 crore (roughly USD 18,000).

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Market Share and Passenger Complaints

IndiGo retained its dominance within the home market, accounting for 60.2% of passengers, adopted by Air India with a 12.2% share. Nevertheless, amidst this, airways confronted a barrage of complaints, with 732 grievances registered, averaging 0.56 complaints per 10,000 passengers carried.

Forms of Complaints

Flight-related points constituted 54.8% of complaints, adopted by refund disputes at 17.8%. Baggage mishandling and employees behaviour accounted for 10.4% and 4.7% of grievances respectively.

On-Time Efficiency

Amidst the chaos, Akasa Air emerged as a beacon of punctuality, boasting a powerful on-time efficiency of 71.8% throughout key metro airports, together with Delhi, Mumbai, Bengaluru, and Hyderabad.

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Conclusion

Because the aviation trade grapples with operational challenges and passenger dissatisfaction, stakeholders are urged to prioritize reliability and customer support to boost the general journey expertise.


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