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IHG Touts Progress in Loyalty Program and Lodge Pipeline



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CEO Elie Maalouf pointed to early outcomes suggesting that IHG’s latest advertising and marketing efforts and model growth work are resulting in development in a virtuous flywheel for the lodge group.

IHG offered a technique replace to buyers Tuesday, with executives forecasting rising development for its loyalty program and its lodge growth pipeline.


“We’re very intentional about our concentrate on development and its significance,” stated CEO Elie Maalouf.

Listed below are key takeaways from the two-hour technique presentation from IHG, the third-largest Western lodge group by room rely and proprietor of manufacturers comparable to Vacation Inn and Crowne Plaza.

IHG Sees Loyalty Positive factors

The corporate’s executives stated their 2021 revamp of their loyalty program has delivered outcomes.

  • IHG had “over 130 million” members of its loyalty program on the finish of 2023.
  • “Enrollments in 2023 had been up by an distinctive 50% on the prior yr, a file, and up 24% in comparison with 2019 ranges,” Maalouf stated.
  • The corporate’s co-branded bank card that helps vacationers earn loyalty factors noticed 60% year-over-year development within the opening of recent accounts.

IHG Says Model Consciousness Is Rising

In 2021, IHG launched a multi-million greenback advertising and marketing marketing campaign and advert blitz for its 19 manufacturers plus its “masterbrand” of IHG and the group’s loyalty program. The early outcomes are optimistic, executives stated.

  • “Within the U.S., model consciousness has improved 4 share factors, resulting in a 3-point enchancment in favorability and a 4-point enchancment in consideration,” Maalouf stated.
  • Like all lodge firms, IHG desires extra friends to guide immediately with it to keep away from the excessive prices of working with on-line journey businesses. IHG has stored enterprise contribution from on-line journey businesses to a “comparatively flat” stage of “about 20%” of the full since 2021.

IHG Touts Lodge Improvement Pipeline

Analyst are at all times keen to speak in regards to the tempo of rising the footprints of their empire, and IHG lodge executives spoke optimistically.

  • IHG grew its web rooms within the second half of final yr grew by 3.8% year-over-year, to 946,203. It has a world pipeline of about 297,000 rooms.
  • IHG stated that Garner, a conversion model launched in mid-2023, had signed 7 accommodations and opened two as of year-end.
  • IHG has positioned an enormous wager on China, claiming to have extra of a foothold there than any of its Western rivals. The group has 19% of its rooms in China. It’s the biggest worldwide lodge operator within the nation, with 180,000 rooms open, and an additional 106,000 within the pipeline.
  • Executives argued their enterprise in China is extra profitable than the companies of a few of their Western friends. They don’t depend on grasp licensing agreements with third events to drive their growth, which is widespread with their friends, they stated. Which means they don’t must share charges with a neighborhood third celebration when signing administration and franchise offers in China.
  • “India is a large alternative,” Maalouf stated. We’ve obtained 50 accommodations in India, and 50 or so below growth, plus or minus. … I’m not saying we’ll obtain this identical scale [in India as we have in China], but it surely exhibits you the headroom there’s over an extended interval.”

Progress Forecasted to Translate Into Revenue

IHG executives predicted that their present lodge growth pipeline would translate right into a roughly 30% development in price earnings from homeowners and franchisees after they’ve all grow to be operational.

  • “The practically 300,000 rooms within the pipeline, if open immediately, would have an estimated annual price income of $500 million after taking into account the geographic combine and model mixture of the pipeline [as other potential sources of further revenue growth],” Maalouf stated.

Lodging Sector Inventory Index Efficiency 12 months-to-Date

What am I taking a look at? The efficiency of accommodations and short-term rental sector shares inside the ST200. The index consists of firms publicly traded throughout world markets, together with worldwide and regional lodge manufacturers, lodge REITs, lodge administration firms, various lodging, and timeshares.

The Skift Journey 200 (ST200) combines the monetary efficiency of practically 200 journey firms price greater than a trillion {dollars} right into a single quantity. See extra accommodations and short-term rental monetary sector efficiency.

Learn the complete methodology behind the Skift Journey 200.

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