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IHG’s New CEO on Launching a New Model and Making Inns Worthwhile



IHG Inns & Resorts‘ new CEO Elie Maalouf stated his technique is to make the corporate’s portfolio as interesting to house owners and friends as doable. Maalouf spoke to Skift on Tuesday after his first earnings name as CEO, having taken the helm final month.

Maalouf isn’t a brand new child on the block on the Windsor, UK-based resort operator — whose manufacturers embrace Vacation Inn, Avid, Kimpton, and Six Senses. He beforehand led the group’s North American enterprise for 8 years.


“It’s my sixth yr on the board, so I’ve been integral to not solely our Americas technique but additionally our world technique,” Maalouf stated. “I’ve overseen the growth of our portfolio into all segments, together with luxurious and way of life, our additional growth into the midscale, a world growth geographically, and the strengthening of our loyalty plan and our enterprise techniques and income administration techniques.”

Maalouf touted on Tuesday IHG’s nineteenth model — as-yet-unnamed — that can be a conversion model (quite than new building) and a midscale providing. (On the planet of STR lessons, “midscale” motels sit above the “funds” and “financial system” lessons and under the “upscale” and “luxurious” lessons.) IHG stated it had “definitive” curiosity from house owners of about 100 properties within the new model.

“If you happen to have been the proprietor of an present good high quality asset within the midscale, however it didn’t actually match the form and dimension and necessities of a Vacation Inn Specific, we didn’t have a model to supply,” Maalouf stated. “Now we do.”


But IHG’s prime boss stated the group remained dedicated to rising its luxurious and way of life choices, too.

“At this time, luxurious and way of life globally represents 30% of all IHG rooms and represents 21% of our pipeline, which means that, if we solely stayed there, and opened simply that pipeline, with out including any extra motels signed, we might be rising that luxurious way of life distribution all over the world by 50%,” Maalouf stated.


Maalouf cares in regards to the visitor expertise, however just a few analysts credit score his rise to the CEO job to his particular give attention to a key plank within the firm’s technique: differentiating IHG’s proprietor proposition from its rivals by making its motels extra worthwhile to create and run.


Maalouf launched new manufacturers and codecs in North America with decrease resort growth prices and leaner working fashions.

The largest win was Avid, a model his workforce launched in 2017. It has been so interesting to builders that it’s now IHG’s second-largest contributor to system dimension after Vacation Inn Specific. Avid has 59 open motels and 147 within the works. Growth prices for the standard 96-room U.S. property are within the $9.6 million to $14 million vary, roughly 25% lower than the standard midscale limited-service model, in line with a survey out this week from HVS, a valuation specialist.

IHG’s Americas area drove report income below Maalouf. Now he’ll be overseeing all of IHG’s company technique worldwide. Key components embrace enhancing the corporate’s advertising, its loyalty program, and the expertise that house owners and friends use.


“Wholesale technique modifications are unlikely, and admittedly pointless,” wrote Richard Clarke and his fellow analysts in a current Bernstein Analysis observe.

hotel indigo panama florida King Premium Bay view Balcony
A King Premium Bay room with a balcony at Resort Indigo Panama Metropolis Marina, which opened in 2023 in Panama Metropolis’s historic waterfront district. Supply: IHG

Resort Pipeline Watch

One factor funding analysts are particularly watching is how Maalouf manages the tempo of progress in IHG’s empire. In his earlier job, he grew the IHG footprint in North America by about 20%, or almost 700 motels, over 8 years.

Now that he’s group CEO, can he stop IHG’s “internet rooms progress” from sagging? The corporate stated on Tuesday it had a “internet system dimension progress” of 4.6% year-over-year within the first half of this yr. That’s an enchancment. However Marriott forecasts it would develop internet rooms this yr by at the very least 6.4%, and Hilton forecasts internet unit progress for 2023 can be about 5%.

The sluggishness is a part of a development. IHG has had solely a 3% annualized progress fee, on common, over 5 years, whereas many opponents of roughly equal dimension got here in at roughly 4%. The corporate has partly blamed an effort to cleanse its system of homeowners who fail to maintain their properties as much as model requirements.


Earlier this yr within the U.S., building slowed for motels due to a tightening of lending circumstances for builders. Tasks can have one-to-two-year timelines.

So some analysts fear internet rooms progress could sag in 2024 and 2025.

When requested how he would reassure analysts, Maalouf stated he “takes the lengthy view.”


“We’re happy with the expansion that we had within the first half of the yr, with 40% extra openings by room depend than we had final yr on the similar interval, and 11% extra signings,” Maalouf stated. “So long as demand stays robust — and demand is robust — that finally interprets into bringing again extra financing and growth.”

Nonetheless, IHG faces headwinds. Within the U.S., there’s far between IHG and its friends. It has the third-largest pipeline of resort initiatives, with 811 initiatives, behind Marriott’s 1,511 initiatives and Hilton’s 1,470 initiatives, in line with Lodging Econometrics.

To maintain the empire increasing, IHG introduced a brand new conversion model on Tuesday. Conversion manufacturers can increase extra rapidly than new-build, which often take longer due to building delays.


Maalouf could finally flip to mergers and acquisitions to maintain progress, too. However in contrast to IHG’s current offers — which concerned luxurious manufacturers Six Senses, Regent, and Iberostar, a play for the center of the market appears seemingly.

Notably, when Maalouf’s workforce debuted Avid in 2017, he stated the model focused “a vastly underserved $20 billion phase of the US midscale market.” He made an analogous declare on Tuesday about wanting to focus on the under-served midscale market.

Interesting to House owners

Maalouf stated he cares about all of the variables that have an effect on IHG’s algorithm for progress, such because the effectiveness of its loyalty program and its talent at setting charges for rooms and companies.


However one among his hallmarks has been working intently with house owners to attempt to place IHG manufacturers as extra aggressive than rivals.

“The power of the proprietor proposition impacts market share and pricing energy for IHG, with a direct affect on new openings and chargeable charges,” wrote Jaina Mistry and different Jefferies analysts in a current report.

A living proof: Maalouf led the creation of Atwell Suites, which opened its first property in March 2022.


The model is “higher midscale,” which means it seeks a better nightly fee than a typical enterprise resort — interesting to potential house owners.

Atwell Suites’ rooms additionally resemble studio flats, aiming to encourage enterprise vacationers to remain for multiple night time. Getting friends to remain considerably longer makes operating a resort less expensive for an proprietor. This can be a basic Maalouf play at reaching a lean operational mannequin.

“We proceed to evolve,” Maalouf stated. “The place will we go subsequent? We search for areas the place friends wish to journey in a phase the place we’re not providing one thing right now and the place proprietor capital needs to go the place we lack an providing. It’s that intersection of the place friends wish to go and what house owners need in an area the place we don’t have a suggestion.”


IHG’s Regular Progress

The stated it noticed next-to-no slowdown in demand when it reported first-half earnings.

  • The resort operator generated a revenue earlier than tax of $567 million within the first half, 61% above a yr earlier.
  • Its income rose almost 25% to roughly $1.02 billion after deducting the income it collected and handed again to, or put aside for, its managed and franchised properties.

Within the first half, the corporate noticed operational power throughout its portfolio.

  • The corporate’s world income per obtainable room — a key business determine — was 8.7% above the pre-pandemic interval of 2019.
  • Occupancy was just one.3 share factors behind 2019 ranges worldwide, on common.
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