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Loyalty Backlash Does not Harm Delta’s Backside Line



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Skift Take

Right now’s version of Skift’s each day podcast examines Delta’s earnings, large tech’s AI journey strikes, and Airbnb’s senior housing analysis.

Good morning from Skift. It’s Friday, October 13 (Boo!). Right here’s what you might want to know concerning the enterprise of journey as we speak.


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Episode Notes

Airbnb has been blamed lately for serving to common rents in some cities improve. However Taylor Marr, Airbnb’s first senior housing economist, downplays its impression, stories Government Editor Dennis Schaal.  

Marr mentioned, in an unique information interview with Skift, that Airbnb is launching a housing analysis program. Though Marr acknowledged Airbnb might have unfavorable impacts on some communities, he performed down the corporate’s function in lease will increase. He cited a not too long ago revealed Convention Board of Canada research that discovered there was no connection between Airbnb and rents. 

Subsequent, Delta Air Strains struck a nerve with lots of its prospects when it made main adjustments to its SkyMiles loyalty program. Nevertheless, the pushback the corporate obtained didn’t damage its backside line in the course of the third quarter, stories Edward Russell, editor of Skift publication Airline Weekly.


Delta CEO Ed Bastian mentioned the corporate didn’t see a drop in bookings, spend ranges or utilization of its co-branded bank card with American Specific. The Atlanta-based provider modified its key loyalty metric to cash spent with Delta. The corporate introduced in roughly $1.7 billion in the course of the third quarter underneath its cope with American Specific. Bastian added that Delta plans to launch up to date necessities for its loyalty program quickly. 

Delta generated a virtually $2 billion working revenue in the course of the third quarter. The corporate’s income elevated 11% from the identical interval final yr. 

Lastly, ever for the reason that first generative AI chatbot was launched virtually a yr in the past, there was widespread dialogue about it would have an effect on journey. Certainly, a trio of tech giants have not too long ago unveiled travel-related AI merchandise, writes Journey Know-how Reporter Justin Dawes in his Journey Tech Briefing. 


Dawes explores the brand new choices from Amazon Net Companies, Meta and Microsoft. Amazon Net Companies mentioned its platform permits journey firms to construct AI instruments and apps that entry their very own proprietary information. As for Meta, it’s launched a generative AI chatbot named Meta AI that might reply questions associated to journey planning. 

In the meantime, Microsoft revealed that customers will have the ability to plan and full company journey bookings by way of Microsoft 365 Chat. As well as, Microsoft mentioned it’s working to pilot a journey assistant in partnership with journey know-how firm Amadeus. 

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