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Saudi Arabia Boosts Passenger Rights with New Rules



Efficient November 20, the Basic Authority of Civil Aviation (GACA) has applied groundbreaking government rules poised to profit thousands and thousands of air travellers.

These rules, comprised of 30 articles, purpose to redefine passengers’ rights and obligations, ushering in a brand new period of enhanced air transport companies and journey experiences inside and to and from the Kingdom’s airports.


Complete Passenger Rights and Obligations

GACA’s assertion highlights the inclusion of provisions within the government rules that meticulously define passengers’ rights and obligations. The first goal is to raise the standard of air journey companies and streamline the general journey expertise.

Implementation and Consciousness

Issued on August 23, the rules got here into drive 90 days later. Concurrently, GACA launched an consciousness marketing campaign titled “Traveler First” to coach passengers about their rights and the rules safeguarding them.

The initiative equips travellers with information on navigate sudden challenges and declare entitled compensations.


Proactive Measures for Passenger Safety

In case of flight delays, cancellations, or different points, GACA emphasizes the necessity for affected travellers to first contact the respective airline. If a response is just not acquired inside seven days, passengers are inspired to submit a grievance to GACA, making certain immediate motion towards the air provider.

GACA Dedication to Passenger Satisfaction

GACA’s Vice President for High quality and Traveler Expertise, Eng. Abdulaziz Aldahmash underscores the authority’s dedication to passenger satisfaction. The brand new rules signify GACA’s dedication to placing the “Traveler First” by providing unprecedented safety and rights in situations involving flight delays or cancellations.

Unprecedented Compensation and Safety

The rules assure passengers’ rights to correct care, assist, and compensation, amounting to as much as 200 per cent of the ticket worth. Compensation is relevant in instances of early departure, delays, cancellations, deplaning, or downgrading on account of overbooking.


Monetary Compensation for Baggage Points

Within the occasion of bags loss, passengers are entitled to monetary compensation equal to SR6,568. For luggage injury, defect, or delay, an analogous compensation not exceeding SR6,568 is assured.

Further Stopovers and Passenger Rights

The rules additionally handle conditions the place sudden stopovers are added post-reservation, clarifying obligations for each passengers and air carriers.

Give attention to Particular Necessities

Making certain inclusivity, the rules lengthen to passengers with disabilities and particular necessities, guaranteeing their rights all through the journey course of.


Aligning with Nationwide Aviation Technique

Eng. Abdulaziz Aldahmash affirms that the rules align with the Nationwide Aviation Technique, contributing to the advance of the journey expertise within the Kingdom and adhering to worldwide requirements.

Constitution Flight Issues

Particularly, the rules lengthen to passengers on chartered flights, particularly seasonal Hajj and Umrah flights, making certain their rights are upheld.

In abstract, these government rules mark a big step ahead in enhancing passenger rights, safety, and total satisfaction, reinforcing GACA’s dedication to prioritizing the well-being and expertise of travellers within the Kingdom.


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