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Vacation spot India – Rising Hospitality Tendencies



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Skift Take

On this video from Skift India Summit 2024, Chris Hartley of World Resort Alliance and Anuraag Bhatnagar of Leela Resorts focus on the potential of the Indian journey market, the distinctive journey preferences of Indian vacationers, and the significance of personalization and recognition in delivering distinctive visitor experiences.

This sponsored content material was created in collaboration with a Skift accomplice.


On this video:

  • How India has developed to play an more and more vital position within the international tourism business, pushed by rising outbound and inbound journey, in addition to a powerful home tourism sector.
  • Methods for enhancing visitor experiences via personalization, cultural immersion, and distinctive choices just like the ceremonial rituals at Leela Palaces Resorts and Resorts.
  • Why the GHA Discovery loyalty program gives a differentiated benefit, showcasing a customer-first method that caters to the evolving preferences of luxurious vacationers, together with a give attention to sustainability and genuine native experiences.

India’s journey market is predicted to turn out to be the world’s fifth-largest outbound journey market by 2027. India’s strategic initiatives, together with selling home tourism, bettering infrastructure, and leveraging digital developments for journey planning and reserving, have been essential in driving this progress.

On this video from Skift India Summit 2024, Chris Hartley, CEO of GHA, and Anuraag Bhatnagar, CEO of Leela Palaces Resorts and Resorts, spoke with Carolyn Kremins, president of Skift, about their their strategic partnership and the huge potential of the Indian journey market. The session highlighted the numerous position India performs within the international tourism panorama, with Chris Hartley sharing a memorable encounter with Leela’s founder, Captain Krishnan Nair, who predicted India’s dominance in journey and tourism.


Hartley and Bhatnagar additionally explored present outbound, inbound, and home journey traits, the success and growth of the GHA’s Discovery loyalty program throughout Indian resorts, the significance of personalizing visitor experiences, and the distinctive positioning of the GHA Discovery loyalty program in attracting and retaining luxurious vacationers. Highlighting this system’s simplicity and worth, Bhatnagar identified the seamless integration of luxurious experiences that resonate with discerning vacationers, akin to Leela’s unique ceremonial rituals and specialised facilities that embody the essence of Indian tradition and hospitality. These initiatives underscore the partnership’s dedication to enhancing visitor satisfaction and loyalty by delivering memorable and genuine experiences.

The dialogue concluded on an optimistic observe about the way forward for journey in India, with each leaders expressing enthusiasm for the nation’s potential to considerably influence the worldwide tourism business.

This content material was created collaboratively by World Resort Alliance and Skift’s branded content material studio, SkiftX.

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